this is chapter is saying when business people creative a documents, make sure that you organized your content your documents, for a professional audience they expects order and logic in a documents.
When you are writing a letter, starting by starting your purpose, so your reader knows your reason for writing. In business world today, people are still using like letters, memos, E-mail, text message to communicate with. Author mentions people do make a mistake for business E-mail. For example: unclear subject line, sloppy grammar, spelling and punctuation, unfriendly tone.
In business formal report content a letter or memo of transmittal or preface, cover page, title page, table of contents, short summary, introduction, discussion, and appendix. Formatting is important in creating a professional document. There is a good study guide to follow business standards: Layout, spacing should be single-spaced with a double space between the paragraphs, Text should be fully aligned on the left but not on the right.
Times New Roman has become the preferred font and is used most frequently in business documents.
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