This chapter talked about the Emotional Intelligence and Cultural Literacy which are important to communicate with others effectively. First, we need to understand the Emotional Intelligence and we should connect it to leadership styles. Self-awareness is the first step toward emotional intelligence. We can use MBTI develop concepts of personality. The MBTI consists of four dichotomies - Introvert (I) vs. Extravert (E), Sensing (S) vs. iNtuitive (N), Thinking (T) vs. Feeling (F), and Judging (J) vs. Perceiving (P) - in 16 combinations. If we know the others’ type, we can effectively lead and motivate them to the way we want.
There are many types of nonverbal communication which are important for anyone wanting to improve his or her communication skills. We also need to be a good listener. Thereafter, mentoring other and providing feedback are the last step to develop the Emotional Intelligence. This chapter focused on the Cultural Literacy as well. If we understand and appreciate cultural diversity, we will know how best to communicate with all of the different audiences. First, we should know the importance of cultural literacy and then define the culture. We use the framework to understand differences.
There are many factors to understand such as context (what is going around us), information flow (how message flow between people and levels in organization), time (polychornic time and monochromic), language (central influence on culture and one of the most highly charged symbols of a culture or a nation), and power (the differences of power perception).
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